Frequently asked questions
Straight answers.
Including the ones that make us look smaller than we would like. If something here is unclear, ask — we would rather lose a booking than mislead you into one.
Booking and confirmation
Is Athiti a booking platform or a planning service?
Closer to a planning service that produces confirmed bookings. In Kodagu we work with hosts regularly and confirm with them directly. Elsewhere a coordinator finds and confirms options for you. Every page states which applies.
How do you confirm availability?
A coordinator contacts the host with your exact dates and group size and gets a yes or no. We never mark something available on the strength of a calendar alone.
How long does it take?
A first reply within five minutes in working hours, and usually a confirmed option the same working day. Long stays and large groups take a day or two because the host has more to weigh.
Can I book instantly?
Not yet. Instant confirmation needs a live availability system we are still building. We would rather be slow and correct than instant and wrong.
What if there is nothing available?
We tell you, suggest the closest thing we can genuinely serve, and record the request so it counts towards where we build next. We will not take a booking for a place we do not cover.
Payment and cancellation
When and how do I pay?
Only after availability, the total price and the cancellation terms are confirmed in writing. Online payment is being set up with a licensed payment partner; until then it is settled directly and documented on both sides.
Does Athiti charge me a fee?
No. Athiti earns a commission from the partner on confirmed bookings. Planning help is free whether or not you book.
What is the cancellation process?
Terms are agreed per booking with the host and stated in your confirmation before you pay. A single site-wide policy will be published when online payment goes live.
Can I change my dates?
Message the same thread. Before confirmation, changes cost nothing. After confirmation they follow the terms agreed with that host.
Trust and safety
How do you check hosts and drivers?
Properties are visited or walked through on video, and photographed by us. We eat at every kitchen before working with it. Drivers' licences, vehicle papers and insurance are seen before any guest travels.
Why are there no reviews or ratings?
Because we have no verified ones yet. Publishing invented reviews would destroy the only thing this service runs on. They appear when real guests have stayed and consented.
What happens if something is not as described?
Message your coordinator immediately. We contact the host, and where something is genuinely misrepresented we move you or refund the difference. Partners who repeat it are removed.
Is my personal information safe?
Your number is used to answer your request. No marketing list, and hosts see your details only once you approve an option. The full policy is on the privacy page, currently under legal review.
Partners
How are partners onboarded?
Application, then a visit or verification call, photographs, and agreed rates and house rules. Documents come last, in a secure step. Nothing goes live unvisited or unverified.
What does Athiti charge partners?
A commission on confirmed bookings, agreed in writing during onboarding. The rate is not published on this site yet because Athiti's own records show more than one structure.
Can partners keep their own direct bookings?
Yes. Athiti is one channel, not an exclusive arrangement.
Support
How do I contact support?
Through the same WhatsApp thread that started your plan. During a live trip you also have an escalation number in your itinerary.
Do you handle flights or trains?
No. We coordinate what happens once you arrive — the stay, the food and the local transport — and we will arrange the pickup from your station or airport.
Will you keep messaging me if I go quiet?
One follow-up, then we stop. The thread stays open for whenever you come back.
Question not answered?
Ask it directly. A person reads every message and there is no follow-up sequence.
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