Contact

Talk to a person.

Every route below reaches a human being during working hours. There is no ticket system, no chatbot tier to get past and no queue position to watch.

Planning a trip

Questions before you send a request, or something you are not sure we cover. The fastest route is the planner — it reaches the coordinator for that corridor directly.

Open the planner

Already travelling

If you have a live booking, use the WhatsApp thread that started it — your coordinator has the whole history. During a trip you also have an escalation number in your itinerary.

See response hours

Hosts and partners

Applying, or already listed and need something changed. Partner onboarding is handled by a different person from guest support, so this route is faster.

Partner enquiries

Something went wrong

A property that did not match, a driver who did not arrive, or a charge you did not expect. Say so plainly and we will deal with it rather than route you.

Report a problem

When we answer

Response hours, stated honestly

These are targets we hold ourselves to, not guarantees dressed up as a service level. If we miss one, say so — it is the most useful complaint you can make.

Working hours — first reply within 5 minutes
Outside hours — first reply the next morning
Live trip issues — escalation number, answered day or night
Partner applications — reviewed within one working day

To confirm Exact working hours, the support phone number and the registered office address are pending sign-off. We would rather leave these blank than publish a number nobody answers.

Where we are

Athiti operates on the ground in Kodagu and coastal Karnataka, with coordinators who live in those places rather than a call centre elsewhere.

Registered address pending

Athiti's current documents give three different locations across the terms, the cancellation policy and the contact page. That is being resolved before publication, and a single correct address will appear here.

If you need a postal address for something formal, ask and we will give you the correct one directly rather than guess.

Planning a journey?

Tell us the destination, dates and group size. You'll hear from a person, not an autoresponder.

Plan my journey

Run a homestay, hotel, kitchen or vehicle?

Get qualified requests from travellers who already know what they want.

Join as a partner